Report generation errors [All Clusters] - 02/06/2026

Incident Report for Sentral

Resolved

This issue has now been fully resolved. All affected services are operating normally, with functionality restored across all hosting clusters. Thank you for your patience as we worked through this.

Posted Jun 02, 2026 - 12:35 AEST

Update

The issue impacting front-end services has now been resolved. We are currently completing an additional update to address the same issue affecting a subset of backend services. Functionality is beginning to restore, with improvements seen in report generation and page accessibility.

Posted Jun 02, 2026 - 11:44 AEST

Update

We have started deploying our fix and will share an update within the next 30 minutes regarding its progress and effectiveness

Posted Jun 02, 2026 - 11:27 AEST

Identified

We have identified the root cause of this issue and are continuing to work on the resolution. A reminder that this issue may impact the following:

- PDF report generation (Academic reports, rolls etc.)
- Accessing certain pages (Data sync page etc.)
- Uploading files
- Sending SMS/Emails

Posted Jun 02, 2026 - 11:01 AEST

Update

We are continuing to investigate errors when generating reports. You may also experience errors when sending SMS/emails, view student photos or accessing particular pages within Sentral.

Posted Jun 02, 2026 - 10:32 AEST

Investigating

We are aware of reports persistent failures of report generation and printing failing across all clusters. We are looking into this as a matter of urgency.

Posted Jun 02, 2026 - 10:16 AEST

This incident affected: AUPRD01 (PDF generation service), AUPRD04 (PDF generation service), AUPRD05 (PDF generation service), AUPRD06 (PDF generation service), AUPRD07 (PDF generation service), AUPRD08 (PDF generation service), AUPRD02 (PDF generation service), AUPRD10 (PDF generation service), AUPRD11 (PDF generation service), AUPRD03 (PDF generation service), and AUPRD09 (PDF generation service).