All Systems Operational

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Here we will post updates about Sentral's service availability.

AUPRD01 Operational
Sentral application Operational
PDF generation service Operational
AUDEV03 Operational
Sentral application Operational
PDF generation service Operational
AUPRD02 Operational
Sentral application Operational
PDF generation service Operational
AUPRD03 Operational
Sentral application Operational
PDF generation service Operational
AUPRD04 Operational
Sentral application Operational
PDF generation service Operational
AUPRD05 Operational
Sentral application Operational
PDF generation service Operational
AUPRD06 Operational
Sentral application Operational
PDF generation service Operational
AUPRD07 Operational
Sentral application Operational
PDF generation service Operational
AUPRD08 Operational
Sentral application Operational
PDF generation service Operational
AUPRD09 Operational
Sentral application Operational
PDF generation service Operational
AUPRD10 Operational
Sentral application Operational
PDF generation service Operational
AUPRD11 Operational
Sentral application Operational
PDF generation service Operational
HKPRD01 Operational
Sentral application Operational
PDF generation service Operational
SGPRD01 Operational
Sentral application Operational
PDF generation service Operational
Core Sentral Services Operational
SMS and Email Services Operational
Data Sync - Sentral Enrolments Operational
Data Sync - NSWDOE SAIS Operational
Data Sync - VICDOE Eduhub Operational
Data Sync - Other Operational
Login and User authentication Operational
Sentral Finance Operational
StudentPayPlus Operational
Mobile Applications Operational
Sentral for Parents Operational
Sentral for Teachers Operational
Support Services Operational
Phone Support Operational
Help Centre Operational
Case lodgement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 29, 2026

No incidents reported today.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

[Resolved] P1: Salesforce Service disruption impacting Case Lodgements
Resolved - This incident has been resolved.
Sep 17, 09:49 AEST
Update - The Salesforce Technology team has declared the incident resolved. They observed that instance stability and performance are now at expected levels.

We will continue to monitor the situation to ensure sustained stability.
Sep 17, 05:29 AEST
Monitoring - Salesforce is currently deploying a fleetwide fix, and customers will start to see service return to normal. In parallel, their engineering team is working on a code-level permanent solution to ensure full stability.

We are actively monitoring the recovery and will provide another update as soon as more details become available. Thank you for your patience.
Sep 16, 21:31 AEST
Investigating - An ongoing Salesforce incident is currently impacting our ability to process and receive new support case lodgements. Customers may experience errors or unable to submit cases. We are monitoring the Salesforce incident closely and will provide updates as they become available. https://status.salesforce.com/incidents/20004433
Sep 16, 18:59 AEST

Sep 16, 2026

Sep 15, 2026

No incidents reported.

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