All Systems Operational

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Here we will post updates about Sentral's service availability.

AUPRD01 Operational
Sentral application Operational
PDF generation service Operational
AUDEV03 Operational
Sentral application Operational
PDF generation service Operational
AUPRD02 Operational
Sentral application Operational
PDF generation service Operational
AUPRD03 Operational
Sentral application Operational
PDF generation service Operational
AUPRD04 Operational
Sentral application Operational
PDF generation service Operational
AUPRD05 Operational
Sentral application Operational
PDF generation service Operational
AUPRD06 Operational
Sentral application Operational
PDF generation service Operational
AUPRD07 Operational
Sentral application Operational
PDF generation service Operational
AUPRD08 Operational
Sentral application Operational
PDF generation service Operational
AUPRD09 Operational
Sentral application Operational
PDF generation service Operational
AUPRD10 Operational
Sentral application Operational
PDF generation service Operational
AUPRD11 Operational
Sentral application Operational
PDF generation service Operational
HKPRD01 Operational
Sentral application Operational
PDF generation service Operational
SGPRD01 Operational
Sentral application Operational
PDF generation service Operational
Core Sentral Services Operational
SMS and Email Services Operational
Data Sync - Sentral Enrolments Operational
Data Sync - NSWDOE SAIS Operational
Data Sync - VICDOE Eduhub Operational
Data Sync - Other Operational
Login and User authentication Operational
Sentral Finance Operational
StudentPayPlus Operational
Mobile Applications Operational
Sentral for Parents Operational
Sentral for Teachers Operational
Support Services Operational
Phone Support Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 7, 2026

No incidents reported today.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

SMS Delivery Delays (Resolved) - 25/06/26
Resolved - This incident has been resolved.
Aug 5, 15:38 AEST
Update - Following our previous update, we can confirm that all schools impacted by this incident have now had the applicable SMS credits refunded. These credits have been successfully applied and are immediately available for use.

No further action is required from schools. If you have any questions or concerns regarding the incident or the applied credits, please contact the Sentral Support team.
Jul 1, 13:55 AEST
Identified - We recently experienced an issue with our third-party SMS provider that caused messages sent between 2:40 PM on 25 June and 1:00 AM on 26 June (AEST) to become stuck and not be delivered. These messages remained in an “Awaiting Dispatch” state during the incident window.

All affected messages have now been aborted and will not be sent, and SMS services are currently operating as normal. At this stage, the provider has not supplied a confirmed root cause, and we are continuing to follow up for further details.

We have confirmed that schools were charged for SMS messages during this period despite the delivery failure. Credits will be applied to fully refund the impacted message expenditure.

If you have any questions or concerns, please contact the Sentral Support team.
Jun 29, 13:37 AEST

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Service Disruption [AUPROD1]
Resolved - This incident has been resolved.
Jul 28, 14:21 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 09:36 AEST
Identified - The issue has been identified and a fix is being implemented.
Jul 28, 09:20 AEST
Investigating - We are currently experiencing a system degradation on AUPRD01 which may affect your ability to login or load the platform. Our engineers have determined the cause of this issue and are actively working on implementing a solution. We will keep you updated on the progress.
Jul 28, 09:05 AEST

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

QuickCliq - Card transactions impacted
Resolved - The issue impacting card transactions has been resolved, and services are now operating normally. Card transactions are processing successfully.
Jul 24, 22:23 AEST
Monitoring - The issue impacting card transactions has now been resolved, and transactions are processing successfully.

Our team will continue to closely monitor the service to ensure stability and confirm that all systems are operating as expected.

Thank you for your patience and understanding while we worked to restore service. We will provide a further update once monitoring is complete.
Jul 24, 09:27 AEST
Identified - We are currently experiencing a critical issue impacting card transactions. Please add credit if you can via PayPal, we aim to have this issue resolved as soon as possible. Thank you for your patience
Jul 24, 09:06 AEST
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