Sentral Status

All Systems Operational

About This Site

Here we will post updates about Sentral's service availability.

AUPRD01 Operational

Sentral application Operational

PDF generation service Operational

AUDEV03 Operational

Sentral application Operational

PDF generation service Operational

AUPRD02 Operational

Sentral application Operational

PDF generation service Operational

AUPRD03 Operational

Sentral application Operational

PDF generation service Operational

AUPRD04 Operational

Sentral application Operational

PDF generation service Operational

AUPRD05 Operational

Sentral application Operational

PDF generation service Operational

AUPRD06 Operational

Sentral application Operational

PDF generation service Operational

AUPRD07 Operational

Sentral application Operational

PDF generation service Operational

AUPRD08 Operational

Sentral application Operational

PDF generation service Operational

AUPRD09 Operational

Sentral application Operational

PDF generation service Operational

AUPRD10 Operational

Sentral application Operational

PDF generation service Operational

AUPRD11 Operational

Sentral application Operational

PDF generation service Operational

HKPRD01 Operational

Sentral application Operational

PDF generation service Operational

SGPRD01 Operational

Sentral application Operational

PDF generation service Operational

Core Sentral Services Operational

SMS and Email Services Operational

Data Sync - Sentral Enrolments Operational

Data Sync - NSWDOE SAIS Operational

Data Sync - VICDOE Eduhub Operational

Data Sync - Other Operational

Sentral Finance Operational

StudentPayPlus Operational

Mobile Applications Operational

Sentral for Parents Operational

Sentral for Teachers Operational

Support Services Operational

Phone Support Operational

Help Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 15, 2026

No incidents reported today.

May 14, 2026

No incidents reported.

May 13, 2026

Third‑Party Integration – Canvas (Instructure) Data Breach

Resolved - The suspension of the Sentral ↔ Canvas (Instructure) integration has now been lifted.

For NSW Department of Education schools, the Canvas integration has been reactivated, and student data syncing has resumed as normal. Schools should refer to NSW Department of Education communications for any further guidance or required actions.

For independent schools and other customers, it is now safe to re-enable the Canvas integration by following the same steps as previously provided:

Navigate to Sentral Setup
Select Integrations
Open Canvas → Configure
Check the Auto Sync checkbox
Save

As an additional precaution, all customers (including NSW Department of Education schools and independent schools) may choose to regenerate their Canvas API key if they deem it appropriate. If assistance is required, you should contact Canvas support for guidance on regenerating API credentials.

There is no further impact, and services are operating normally.
May 13, 16:01 AEST

Identified - We are aware of a data breach incident involving our third‑party integration partner, Instructure (Canvas).

In response, the NSW Department of Education has requested that all integrations between Sentral and Canvas be suspended until further notice. As a result, student data will no longer sync from Sentral to Canvas for the duration of this suspension.

There is no impact to Sentral core services. This suspension applies only to data synchronisation with Canvas.

Other customers who wish to proactively disable their Canvas integration can do so by following the steps below:

Navigate to Sentral Setup
Select Integrations
Open Canvas → Configure
Uncheck the Auto Sync checkbox
Save

We will continue to monitor the situation closely and provide updates as more information becomes available.
May 8, 12:10 AEST

System slowness [AUPRD05] - 12/05/2026

Resolved - The mitigation implemented during the scheduled maintenance window has been completed successfully, and services are operating normally.

We have been closely monitoring the platform and have seen normal performance through this mornings traffic peak. Work on a permanent fix remains underway and will be deployed once final testing has been completed.

Thank you for your patience while we investigated and addressed this issue.
May 13, 12:02 AEST

Update - While we continue investigating the root cause and work toward a permanent resolution, a maintenance window has been scheduled for 12:00am to 3:00am tonight (13 May 2026). During this time, we will be increasing database capacity as a temporary mitigation to better handle system load.

Sentral sites will be unavailable during this window while the changes are applied.

This incident will remain open, and a further update will be provided tomorrow morning after the peak usage period to confirm whether the temporary mitigation has been effective.
May 12, 11:16 AEST

Update - We are still looking into the underlying cause of the issue. What we have identified so far is that an unusually high level of activity placed heavy demand on the system, which temporarily slowed its ability to respond as expected.
May 12, 10:20 AEST

Monitoring - System performance on AUPRD05 has stabilised. We are currently investigating the root cause of the issue and will provide a further update within the next 20 minutes with our findings.
May 12, 09:35 AEST

Investigating - We are currently investigating reports of system slowness on AUPRD05. This may impact your ability to login or navigate through Sentral. Our team is actively investigating and we will update you with more details as we have them.
May 12, 09:14 AEST

Database Capacity Increase - 13/05/2026

Completed - The scheduled maintenance has been completed.
May 13, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 AEST

Scheduled - A maintenance window has been scheduled from 12:00am to 3:00am on 13th May 2026 to increase database capacity. This change is a temporary mitigation in response to the slowness experienced on AUPRD05 on the 12th of May while the long-term solution is finalised. During this window, Sentral sites will be offline.
May 12, 11:18 AEST

May 12, 2026

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

System Slowness [AUPRD04] - 06/05/2026

Monitoring - System performance on AUPRD04 has now stabilised. The exact root cause is still under investigation and our teams are continuing work to resolve the issue and prevent recurrence. We acknowledge the disruption this has caused to daily operations, particularly given the timing during the morning peak and roll marking.

Since the remediation actions implemented yesterday did not resolve the issue, a maintenance window is scheduled for 12:00am to 3:00am tonight (8th May 2026) to increase database capacity as a temporary mitigation and reduce the likelihood of further slowness while the long-term solution is finalised. During this window, Sentral sites will be offline while the change is performed.

This incident will remain open, with an update provided tomorrow morning following the traffic peak, to confirm the temporary mitigation has been successful.
May 7, 09:44 AEST

Identified - We have confirmed that the remediation actions implemented yesterday did not fully resolve the issue, and we are again seeing performance degradation this morning. Additional resources are being enabled immediately to improve platform stability. Our engineering team is actively working on next steps, and we will share another update shortly.
May 7, 09:14 AEST

Update - Two key remediation changes have been implemented to address today’s performance degradation. This incident will remain open while we monitor conditions closely overnight and through tomorrow morning to confirm stability and ensure the changes have been effective. Thank you for your patience.
May 6, 15:53 AEST

Monitoring - System performance has stabilised and we are continuing to monitor to ensure there is no further degradation. We will share another update shortly.
May 6, 09:43 AEST

Investigating - Our team is actively investigating reports of system slowness and an inability to access the platform. We will update you with more details as we have them.
May 6, 09:18 AEST

Database Capacity Increase - 8/05/2026

Completed - The scheduled maintenance has been completed.
May 8, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 00:00 AEST

Scheduled - A maintenance window has been scheduled from 12:00am to 3:00am on 8th May 2026 to increase database capacity. This change is a temporary mitigation in response to the slowness experienced on AUPRD04 on the 6th and 7th of April 2026 while the long-term solution is finalised. During this window, Sentral sites will be offline.
May 7, 09:46 AEST

May 7, 2026

May 6, 2026

May 5, 2026

Database Capacity Increase [AUPROD6]

Completed - The scheduled maintenance has been completed.
May 5, 04:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 00:00 AEST

Scheduled - A maintenance window has been scheduled from 12:00am to 4:00am tonight, 5th May 2026 to increase database capacity. This change is a temporary mitigation in response to the slowness experienced on AUPRD06 today while the long-term solution is finalised. During this window, Sentral sites will be offline while the change is performed.
May 4, 12:50 AEST

May 4, 2026

Service interruption [AUPRD06] - 04/05/2026

Resolved - The platform has remained stable since the last status update, with no further degradation observed.
Additionally the root cause of the issue has been identified and are actively working on a permanent solution.

In the interim, to mitigate potential impacts, we will be implementing a temporary database capacity increase. This will require a maintenance outage for the Sentral application from 12:00am to 4:00am tonight.

Further updates will be provided as work progresses.
May 4, 11:46 AEST

Monitoring - Sites are online and operating, with a significant improvement in performance. While functionality has been restored, the service is currently operating in a sub‑optimal state as investigation continues into an identified issue.

The team is actively working to determine the root cause and fully stabilise the environment. A further update will be provided within 30 minutes.
May 4, 10:01 AEST

Investigating - At the moment, some customers may have difficulty using the sentral platform and may experience some slowness. Our team is actively investigating and we will update you with more details as we have them.
May 4, 09:14 AEST

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

System slowness [AUPRD01] - 30/04/2026

Monitoring - An investigation into the performance degradation experienced around 9:05am this morning has identified the root cause. Work is now underway on a permanent fix, which will be implemented once testing has been completed.

In the meantime, a maintenance window is scheduled for 12:00am to 3:00am tonight (1st May 2026) to increase database capacity as a temporary mitigation and reduce the likelihood of further slowness while the long-term solution is finalised. During this window, Sentral sites will be offline while the change is performed.

This incident will remain open, with an update provided tomorrow morning following the traffic peak, to confirm the temporary mitigation has been successful.
Apr 30, 12:07 AEST

Identified - System performance on AUPRD01 has stabilised and we have identified that the disruption is linked to increased load on our SQL infrastructure. The exact root cause is still under investigation and our teams are continuing work to resolve the issue and prevent recurrence.
Apr 30, 09:35 AEST

Investigating - We are currently looking into reports of slowness and performance degradation on AUPRD01. This may impact your ability to login or load pages within Sentral. We will provide updates as we progress with our investigation.
Apr 30, 09:19 AEST

Database Capacity Increase [AUPRD01] - 01/05/2026

Completed - The scheduled maintenance has been completed.
May 1, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 00:00 AEST

Scheduled - A maintenance window has been scheduled from 12:00am to 3:00am on 1st May 2026 to increase database capacity. This change is a temporary mitigation in response to the slowness experienced on AUPRD01 on 30th April 2026 while the long-term solution is finalised. During this window, Sentral sites will be offline while the change is performed.
Apr 30, 12:12 AEST