Sentral Status

SMS Delivery Delays (Resolved) - 25/06/26

Identified - We recently experienced an issue with our third-party SMS provider that caused messages sent between 2:40 PM on 25 June and 1:00 AM on 26 June (AEST) to become stuck and not be delivered. These messages remained in an “Awaiting Dispatch” state during the incident window.

All affected messages have now been aborted and will not be sent, and SMS services are currently operating as normal. At this stage, the provider has not supplied a confirmed root cause, and we are continuing to follow up for further details.

We have confirmed that schools were charged for SMS messages during this period despite the delivery failure. Credits will be applied to fully refund the impacted message expenditure.

If you have any questions or concerns, please contact the Sentral Support team.
Jun 29, 2026 - 13:37 AEST

About This Site

Here we will post updates about Sentral's service availability.

AUPRD01 Operational

Sentral application Operational

PDF generation service Operational

AUDEV03 Operational

Sentral application Operational

PDF generation service Operational

AUPRD02 Operational

Sentral application Operational

PDF generation service Operational

AUPRD03 Operational

Sentral application Operational

PDF generation service Operational

AUPRD04 Operational

Sentral application Operational

PDF generation service Operational

AUPRD05 Operational

Sentral application Operational

PDF generation service Operational

AUPRD06 Operational

Sentral application Operational

PDF generation service Operational

AUPRD07 Operational

Sentral application Operational

PDF generation service Operational

AUPRD08 Operational

Sentral application Operational

PDF generation service Operational

AUPRD09 Operational

Sentral application Operational

PDF generation service Operational

AUPRD10 Operational

Sentral application Operational

PDF generation service Operational

AUPRD11 Operational

Sentral application Operational

PDF generation service Operational

HKPRD01 Operational

Sentral application Operational

PDF generation service Operational

SGPRD01 Operational

Sentral application Operational

PDF generation service Operational

Core Sentral Services Operational

SMS and Email Services Operational

Data Sync - Sentral Enrolments Operational

Data Sync - NSWDOE SAIS Operational

Data Sync - VICDOE Eduhub Operational

Data Sync - Other Operational

Login and User authentication Operational

Sentral Finance Operational

StudentPayPlus Operational

Mobile Applications Operational

Sentral for Parents Operational

Sentral for Teachers Operational

Support Services Operational

Phone Support Operational

Help Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 30, 2026

No incidents reported today.

Jun 29, 2026

Service interruption [AUPRD04] - 29/06/2026

Resolved - System performance has remained stable following an earlier issue where the AUPRD04 hosting cluster became unresponsive.

The issue was mitigated by redirecting traffic to an alternate service. The exact root cause is currently unknown.

We will continue to monitor closely while investigations are ongoing.
Jun 29, 13:25 AEST

Update - System performance has remained stable following an earlier issue where the AUPRD04 hosting cluster became unresponsive.

The issue was mitigated by redirecting traffic to an alternate service. The exact root cause is currently unknown.

We will continue to monitor closely while investigations are ongoing.
Jun 29, 13:25 AEST

Monitoring - System performance has improved, and we are now seeing environments loading successfully on the AUPRD04 cluster.

We will continue to monitor the situation closely while we investigate the root cause.
Jun 29, 09:20 AEST

Investigating - We are currently investigating reports into system slowness on AUPRD04. This may impact your ability to login or navigate through Sentral. We will provide the next update in 15 mins
Jun 29, 09:12 AEST

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

Service interruption [All Hosting clusters] - 16/06/26

Resolved - Microsoft has confirmed that the issue related to intermittent failures retrieving container images from Azure has been resolved.

Services have now stabilised, and performance across all hosting groups has returned to normal.

We will continue to monitor the environment to ensure ongoing stability, however no further impact is expected.
Jun 16, 16:11 AEST

Monitoring - Microsoft has identified a potential underlying cause related to a recent update to a backend Azure service, which resulted in the intermittent 401 authentication errors when retrieving container images.

A mitigation has been implemented and services are showing signs of recovery.

We are continuing to closely monitor stability across all hosting and will provide further updates if required.
Jun 16, 09:43 AEST

Update - Microsoft has confirmed they are currently seeing a spike in authentication failures when retrieving container images from their registry service. They have made the following statement:

We are actively investigating customer alerts of 401 authentication errors when pulling images from mcr.microsoft.com. We’ve identified a potential underlying factor related to a recent update made to a backed service and we are actively working on determining mitigation workstreams. More information will be provided shortly. - 23:04 UTC on 15 June 2026

Their engineers are currently investigating and we are awaiting further updates from their support team.
Jun 16, 09:19 AEST

Update - We are continuing to experience performance degradation on all hosting clusters. This is specifically related to intermittent failures in retrieving container images in Azure.

Currently, this is impacting the systems scalability and subsequently causing slowness and performance degradation.

Our engineering teams are actively investigating and working towards a resolution. We will continue to provide updates as more information becomes available.
Jun 16, 09:01 AEST

Update - Following our earlier update regarding system slowness on AURPD06 and AURPD09, we are specifically seeing intermittent failures retrieving container images in Azure.

This is impacting service scalability and may result in errors when accessing Sentral or moving through the system.

Our engineering teams are actively investigating and working towards a resolution. We will continue to provide updates as more information becomes available.
Jun 16, 08:55 AEST

Identified - We have identified system slowness and performance degradation on AURPD06 and AUPRD09. This may impact your ability to login or navigate through Sentral. We are currently working on a solution and will provide an update by 9am.
Jun 16, 08:42 AEST

TES (Edval) Sync error - 16/06/26

Resolved - This has now been resolved. We reimplemented a fix that ensures incorrect errors were not surfaced during a sync.
Jun 16, 16:04 AEST

Investigating - We are aware of an issue where some Edval users encounter an error when attempting to sync timetables with Sentral. This is the same as an error that occurred on 27/05/26.

Despite the error, the sync completes successfully.

Our team is actively working on a fix to prevent this error from appearing during the sync process. We will be applying the same fix as on 27/05.
Jun 16, 08:37 AEST