All Systems Operational

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Here we will post updates about Sentral's service availability.

AUPRD01 Operational
Sentral application Operational
PDF generation service Operational
AUDEV03 Operational
Sentral application Operational
PDF generation service Operational
AUPRD02 Operational
Sentral application Operational
PDF generation service Operational
AUPRD03 Operational
Sentral application Operational
PDF generation service Operational
AUPRD04 Operational
Sentral application Operational
PDF generation service Operational
AUPRD05 Operational
Sentral application Operational
PDF generation service Operational
AUPRD06 Operational
Sentral application Operational
PDF generation service Operational
AUPRD07 Operational
Sentral application Operational
PDF generation service Operational
AUPRD08 Operational
Sentral application Operational
PDF generation service Operational
AUPRD09 Operational
Sentral application Operational
PDF generation service Operational
AUPRD10 Operational
Sentral application Operational
PDF generation service Operational
AUPRD11 Operational
Sentral application Operational
PDF generation service Operational
HKPRD01 Operational
Sentral application Operational
PDF generation service Operational
SGPRD01 Operational
Sentral application Operational
PDF generation service Operational
Core Sentral Services Operational
SMS and Email Services Operational
Data Sync - Sentral Enrolments Operational
Data Sync - NSWDOE SAIS Operational
Data Sync - VICDOE Eduhub Operational
Data Sync - Other Operational
Login and User authentication Operational
Sentral Finance Operational
StudentPayPlus Operational
Mobile Applications Operational
Sentral for Parents Operational
Sentral for Teachers Operational
Support Services Operational
Phone Support Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 15, 2026

No incidents reported today.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

SMS Delivery Delays (Resolved) - 25/06/26
Resolved - This incident has been resolved.
Aug 5, 15:38 AEST
Update - Following our previous update, we can confirm that all schools impacted by this incident have now had the applicable SMS credits refunded. These credits have been successfully applied and are immediately available for use.

No further action is required from schools. If you have any questions or concerns regarding the incident or the applied credits, please contact the Sentral Support team.
Jul 1, 13:55 AEST
Identified - We recently experienced an issue with our third-party SMS provider that caused messages sent between 2:40 PM on 25 June and 1:00 AM on 26 June (AEST) to become stuck and not be delivered. These messages remained in an “Awaiting Dispatch” state during the incident window.

All affected messages have now been aborted and will not be sent, and SMS services are currently operating as normal. At this stage, the provider has not supplied a confirmed root cause, and we are continuing to follow up for further details.

We have confirmed that schools were charged for SMS messages during this period despite the delivery failure. Credits will be applied to fully refund the impacted message expenditure.

If you have any questions or concerns, please contact the Sentral Support team.
Jun 29, 13:37 AEST

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

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