The Salesforce Technology team has declared the incident resolved. They observed that instance stability and performance are now at expected levels.
We will continue to monitor the situation to ensure sustained stability.
Posted Sep 17, 2026 - 05:29 AEST
Monitoring
Salesforce is currently deploying a fleetwide fix, and customers will start to see service return to normal. In parallel, their engineering team is working on a code-level permanent solution to ensure full stability.
We are actively monitoring the recovery and will provide another update as soon as more details become available. Thank you for your patience.
Posted Sep 16, 2026 - 21:31 AEST
Investigating
An ongoing Salesforce incident is currently impacting our ability to process and receive new support case lodgements. Customers may experience errors or unable to submit cases. We are monitoring the Salesforce incident closely and will provide updates as they become available. https://status.salesforce.com/incidents/20004433
Posted Sep 16, 2026 - 18:59 AEST
This incident affected: Support Services (Case lodgement).