Sentral Status

All Systems Operational

About This Site

Here we will post updates about Sentral's service availability.

AUPRD01 Operational

Sentral application Operational

PDF generation service Operational

AUDEV03 Operational

Sentral application Operational

PDF generation service Operational

AUPRD02 Operational

Sentral application Operational

PDF generation service Operational

AUPRD03 Operational

Sentral application Operational

PDF generation service Operational

AUPRD04 Operational

Sentral application Operational

PDF generation service Operational

AUPRD05 Operational

Sentral application Operational

PDF generation service Operational

AUPRD06 Operational

Sentral application Operational

PDF generation service Operational

AUPRD07 Operational

Sentral application Operational

PDF generation service Operational

AUPRD08 Operational

Sentral application Operational

PDF generation service Operational

AUPRD09 Operational

Sentral application Operational

PDF generation service Operational

AUPRD10 Operational

Sentral application Operational

PDF generation service Operational

AUPRD11 Operational

Sentral application Operational

PDF generation service Operational

HKPRD01 Operational

Sentral application Operational

PDF generation service Operational

SGPRD01 Operational

Sentral application Operational

PDF generation service Operational

Core Sentral Services Operational

SMS and Email Services Operational

Data Sync - Sentral Enrolments Operational

Data Sync - NSWDOE SAIS Operational

Data Sync - VICDOE Eduhub Operational

Data Sync - Other Operational

Sentral Finance Operational

StudentPayPlus Operational

Mobile Applications Operational

Sentral for Parents Operational

Sentral for Teachers Operational

Support Services Operational

Phone Support Operational

Help Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 14, 2026

No incidents reported today.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

Service Interruption [AUPROD04] - 12/06/2026

Resolved - An issue was identified within the Sentral Application that users were experiencing intermittent exception errors as they navigated through the application.

The root cause of the issue has been identified and resolved.

Thank you for your patience throughout this incident.

Regards,
The Sentral Support Team
Jun 12, 16:59 AEST

Jun 11, 2026

Service degradation [AUPRD01] - 11/06/2026

Resolved - System performance has stabilised and has been operating within expected parameters since our last update. Adjustments were made to improve efficiency, and we will continue to monitor to ensure sustained performance.
Jun 11, 15:55 AEST

Update - System performance has shown improvement. We are continuing to investigate the underlying root cause. At this time, we do not believe this issue is related to the incident that occurred on Tuesday.
Jun 11, 09:31 AEST

Investigating - We are currently investigate reports into system slowness on AUPRD01. This may impact your ability to login or navigate through Sentral. We will provide the next update by 9:30.
Jun 11, 09:14 AEST

Jun 10, 2026

No incidents reported.

Jun 9, 2026

Service interruption [AUPRD01] - 09/06/26

Resolved - This incident has been resolved. We can confirm the issue was related to the scheduled database maintenance over the weekend, which led to some unexpected service impacts. We will be improving pre- and post-maintenance validation processes to prevent recurrence.
Jun 9, 17:47 AEST

Monitoring - Performance on AUPRD01 has stabilised and we are continuing to monitor whilst investigating the root cause.
Jun 9, 09:41 AEST

Update - We are continuing to investigate the root cause of the performance degradation on AUPRD01. Thank you for your continued patience.
Jun 9, 09:15 AEST

Investigating - We are currently investigating reports of system slowness on AUPRD01. This may impact your ability to login or navigate through Sentral. We will provide the next update in 15 mins.
Jun 9, 08:59 AEST

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

Service interruption [AUPRD05] - 06/06/2026

Resolved - The issue is now fully resolved. Services have been restored to normal operation. Thank you for your patience.
Jun 6, 17:03 AEST

Identified - We are experiencing a recurrence of the system degradation on AUPRD05. Our team is actively investigating the cause and working to stabilize the system again.
Jun 6, 15:17 AEST

Monitoring - Services have restored on AUPROD5. We are continuing to monitor the system closely to ensure the remediation actions remain effective.
Jun 6, 13:25 AEST

Identified - We are currently experiencing a system degradation on AUPRD05 which may affect your ability to login or load the platform. Our team is working to restore services as quickly as possible, and we will keep you updated on the progress.
Jun 6, 10:31 AEST

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

Report generation errors [All Clusters] - 02/06/2026

Resolved - This issue has now been fully resolved. All affected services are operating normally, with functionality restored across all hosting clusters. Thank you for your patience as we worked through this.
Jun 2, 12:35 AEST

Update - The issue impacting front-end services has now been resolved. We are currently completing an additional update to address the same issue affecting a subset of backend services. Functionality is beginning to restore, with improvements seen in report generation and page accessibility.
Jun 2, 11:44 AEST

Update - We have started deploying our fix and will share an update within the next 30 minutes regarding its progress and effectiveness
Jun 2, 11:27 AEST

Identified - We have identified the root cause of this issue and are continuing to work on the resolution. A reminder that this issue may impact the following:

- PDF report generation (Academic reports, rolls etc.)
- Accessing certain pages (Data sync page etc.)
- Uploading files
- Sending SMS/Emails
Jun 2, 11:01 AEST

Update - We are continuing to investigate errors when generating reports. You may also experience errors when sending SMS/emails, view student photos or accessing particular pages within Sentral.
Jun 2, 10:32 AEST

Investigating - We are aware of reports persistent failures of report generation and printing failing across all clusters. We are looking into this as a matter of urgency.
Jun 2, 10:16 AEST

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.